Privacy

Privacy Policy

Effective Date: 02/02/2025

At Sojourn Studios, we are committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, and protect your personal data when you visit our website, request a quote, or book our photo booth services. Please read this policy carefully to understand how we handle your information.

1. Identity and Contact Information

Sojourn Studios ("we", "our", "us") is the data controller responsible for the processing of your personal data. If you have any questions about this privacy policy or wish to exercise your data protection rights, please contact us using the email below:

enquiries@sojourn-studios.co.uk

2. Information We Collect

When you request a quote or book our photo booth services, we collect the following personal data:

  • Name

  • Email address

  • Phone number

  • Postal address

  • Event type and details

  • Event date and location

Additionally, we may collect non-personal information such as your IP address, browser type, and usage data through cookies for analytical purposes.

3. How We Use Your Information

We use your personal data for the following purposes:

  • To provide a personalised quote and offer services tailored to your event.

  • To communicate with you regarding your booking, quotes, and updates to services.

  • To process payments and complete transactions.

  • To improve our services based on customer feedback and usage patterns.

  • To comply with our legal obligations, such as accounting and tax purposes.

4. Lawful Basis for Processing

We process your personal data based on the following lawful grounds:

  • Consent: When you request a quote or book a service, we process your data based on your consent.

  • Contractual necessity: We process your data to fulfil our contractual obligations, including providing our services.

  • Legal obligations: We may process your data to comply with legal requirements such as tax or accounting obligations.

5. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. For example, we may retain personal information for a period after your event for legal, tax, or accounting purposes.

6. Sharing Your Information

We respect your privacy and do not share your personal data with third parties, except in the following circumstances:

  • Service providers: We may share your data with trusted third-party vendors or service providers, such as payment processors or event fulfilment partners, who assist us in operating our services. These third parties are contractually obligated to keep your information secure and use it only for the specific purposes we request.

  • Legal compliance: We may disclose your data if required to do so by law or in response to valid requests by public authorities, such as a court or government agency.

7. International Data Transfers

We do not transfer your personal data outside of the UK or the European Economic Area (EEA). If we do, we will ensure that adequate safeguards are in place to protect your data.

8. Your Data Protection Rights

Under UK GDPR, you have the following rights regarding your personal data:

  • Access: You have the right to request access to the personal data we hold about you.

  • Rectification: You can request that we correct any inaccurate or incomplete data.

  • Erasure: You can request the deletion of your personal data, subject to certain conditions.

  • Restriction of processing: You may ask us to restrict the processing of your data under certain circumstances.

  • Objection to processing: You can object to our processing of your data in certain situations.

  • Data portability: You can request that we transfer your personal data to another data controller in a machine-readable format.

To exercise any of these rights, please contact us at [Your Contact Information].

9. Automated Decision-Making

We do not use automated decision-making processes or profiling in our services.

10. Cookies

Our website uses cookies to improve your user experience and analyse usage data. Cookies are small data files placed on your device that help us remember your preferences. You can control cookie settings through your browser settings. However, please note that some features of the website may not function properly if cookies are disabled.

11. Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. While we take all reasonable steps to safeguard your information, please note that no method of transmission over the internet is entirely secure.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Effective Date." We encourage you to review this policy periodically to stay informed about how we are protecting your personal data.

13. Complaints

If you are dissatisfied with how we process your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO). You can contact the ICO via their website at www.ico.org.uk or by phone.